These Terms and Conditions ("Terms") govern your access to and use of the CreditNest mobile application, website, and related services. CreditNest is operated by [Legal company name], with its business address at [Business mailing address] ("CreditNest," "we," "us," or "our"). By accepting these Terms when creating an account or using a service for which acceptance is required, you agree to be bound by them. If you do not agree, do not create an account or use those services.
Important Information About Our Role
CreditNest is not a lender. We provide information, comparison tools, and referrals to independent third-party providers. Any loan is a separate agreement between you and the lender identified in that agreement. The lender is responsible for its lending practices, including its interest rates, fees, disclosures, and compliance with applicable law. A referral from CreditNest is not a guarantee that the lender or its product complies with every legal requirement. CreditNest does not assume a lender's obligations merely by providing a referral. Nothing in these Terms excludes responsibility that applicable law imposes on CreditNest for its own conduct or otherwise limits your non-waivable rights.
1 Eligibility
To use CreditNest, you must be a resident of Canada, have reached the age of majority in your province or territory, and have the legal capacity to enter into a binding agreement. Individual products and services may have additional eligibility requirements or geographic restrictions.
2 Nature of Our Services
CreditNest provides tools and resources to help you understand and manage your credit. These may include loan comparisons and referrals, access to credit information from third-party providers, optional prepaid financial products supplied by third-party issuers, and credit education or subscription resources.
CreditNest does not lend money, fund loans, underwrite applications, approve or decline credit, set or negotiate a lender's interest rates or fees, or service or collect payments on a lender's loans. Transmitting application information, displaying an offer, or communicating a lender's decision does not make CreditNest the lender or a party to your loan agreement.
Each third-party lender or provider operates its own business and is responsible for its own products and services. A referral or commercial relationship does not, by itself, create a partnership, joint venture, or agency relationship or authorize the provider to bind CreditNest. CreditNest does not act as your agent in entering into a loan agreement or guarantee your obligations to a lender.
CreditNest does not provide personalized financial, legal, accounting, or tax advice. Information and comparison tools are for general informational purposes and do not replace advice from a qualified professional familiar with your circumstances.
3 Compensation and Comparisons
We may receive compensation, commissions, or other benefits from lenders, financial institutions, or service providers when you submit information, apply for, obtain, or use a product or service through CreditNest. The compensation arrangement may vary by provider and product.
Commercial relationships and compensation may influence which providers appear on CreditNest, the placement or order of offers, or which offers are made available to you. Our listings are not necessarily a complete comparison of all products or providers in the market. An offer's placement does not mean it is the lowest-cost, most suitable, or legally compliant option for your circumstances. Any comparison methodology or sponsored placement is subject to the disclosures presented with it.
Receiving referral compensation does not make CreditNest the lender, guarantor, or party responsible for the provider's obligations. We remain responsible for disclosures and representations that applicable law requires us to make.
4 Subscriptions and Fees
CreditNest may offer free services and optional paid subscription plans. Before purchase, we will disclose the price, billing frequency, applicable taxes, included benefits, any trial terms, renewal terms, and how to cancel. You must expressly authorize paid charges and any automatic renewal as required by applicable law.
A CreditNest subscription is a separate purchase of CreditNest services. It is not a loan, a loan approval, a lender's interest charge, or a guarantee of access to credit. Purchasing a subscription is not required to obtain a loan referral through CreditNest and does not guarantee or improve your chances of approval.
Where automatic renewal is offered and lawfully authorized, your subscription renews on the terms disclosed before purchase unless you cancel. You may request cancellation by contacting [email protected] or use any cancellation method disclosed at purchase. Cancellation, refunds, and termination charges, if any, are subject to the disclosed purchase terms and applicable law. No cancellation policy restricts statutory cancellation or refund rights.
CreditNest subscription charges and a third-party provider's charges are separate. Cancelling one does not automatically cancel the other. If a paid benefit materially changes or becomes unavailable, we will provide any notice, cancellation option, refund, or other remedy required by applicable law. Subscription fees do not relieve CreditNest of its obligations to deliver the services purchased.
5 Third Party Services and Lender Responsibility
Some features involve independent providers, including credit bureaus, prepaid product issuers, lenders, and providers of related financial services. A provider may require you to accept its own terms, privacy policy, and product agreement separately. Those agreements govern its product or service; these Terms govern your relationship with CreditNest.
The lender identified in your loan agreement is responsible for:
Assessing your application, performing its required checks, and deciding whether to offer credit.
Establishing and disclosing the interest rate, annual percentage rate where applicable, fees, total cost of borrowing, payment schedule, and other loan terms.
Holding any licence, permit, registration, or other authorization required for its activities.
Complying with applicable lending, consumer protection, interest-rate, disclosure, privacy, and debt collection requirements.
Funding and administering the loan, processing payments, handling refunds and complaints, and conducting any collection activity.
A listing, referral, application transmission, or receipt of compensation from a provider is not a certification or guarantee by CreditNest of that provider's licensing, solvency, conduct, or legal compliance. Displaying information supplied by a provider does not mean CreditNest has independently audited every aspect of its business or product. This does not release CreditNest from duties imposed on it by applicable law or from responsibility for its own representations.
If a lender charges unlawful or excessive interest, imposes prohibited or undisclosed fees, makes misleading statements, engages in unlawful collection practices, or otherwise violates applicable law, that lender is responsible for its conduct and the remedies that applicable law requires it to provide. CreditNest does not assume that responsibility solely because it introduced you to the lender, transmitted your application, displayed the lender's offer, or received referral compensation. CreditNest remains responsible to the extent applicable law imposes liability on CreditNest, including for its own acts or omissions.
Questions or disputes about a loan should be directed to the lender identified in your agreement. You may also report a concern about a referred provider to [email protected]. Contacting us does not replace a complaint to the provider, a regulator, or a court, and you do not have to contact or pursue a lender first to exercise any legal right against CreditNest.
Nothing in these Terms validates an unlawful charge, requires you to accept an unlawful term, or waives any right you have against a lender, CreditNest, or another person. We do not require you to release claims against a provider as a condition of using CreditNest.
6 No Guarantee of Approval or Outcomes
Using CreditNest, submitting an application, receiving a match, or purchasing a subscription does not guarantee approval, a particular rate or loan amount, funding, a credit-score increase, debt reduction, or continued availability of a third-party product. Only the provider can make a binding decision about its product. A preliminary estimate, eligibility indication, or prequalification is subject to the provider's final assessment and applicable product terms.
7 Accuracy of Information and Reviewing Offers
You agree to provide information that is accurate, current, and complete to the best of your knowledge and to correct material inaccuracies you discover. Do not submit another person's information without lawful authority. Providers may verify the information you submit and may request additional documents or consent for credit checks.
Before entering into a third-party agreement, review the provider's identity, the applicable rate, all fees, total borrowing cost, repayment obligations, cancellation rights, and other material terms. You decide whether to accept an offer and are under no obligation to accept a lender's offer because CreditNest referred you. Your responsibility to review an offer does not replace any disclosure or other duty that applicable law places on CreditNest or the provider.
8 Responsibility and Limitations of Liability
CreditNest is responsible for the services it supplies and for its own conduct to the extent required by applicable law. Independent providers are responsible for their own products, services, and conduct. CreditNest does not become responsible for an independent provider's breach, unlawful charge, or other misconduct merely by making a referral or facilitating the transmission of information.
Subject to the mandatory protections below, and only where applicable law permits the exclusion, CreditNest and its affiliates, directors, officers, employees, and agents are not liable for losses caused solely by an independent third-party provider's acts or omissions, products or services, lending decisions, unlawful interest or fees, collection practices, or failure to fulfil its agreement with you.
This exclusion does not apply to losses caused by CreditNest's own conduct where liability cannot lawfully be excluded, conduct of its representatives for which it is legally responsible, or any responsibility imposed on CreditNest by statute. It does not limit liability for intentional or gross fault, bodily or moral injury, or any other liability that applicable law prohibits us from excluding or limiting. In particular, nothing in these Terms releases CreditNest from the consequences of its own acts or the acts of its representatives where Quebec's Consumer Protection Act applies.
No provision in these Terms excludes statutory warranties, restricts a mandatory remedy, or prevents a complaint to a regulator or an action before a court, including participation in a class action. If any exclusion is prohibited in your circumstances, it does not apply to you.
9 Account Security and Misuse
Keep your account credentials confidential and notify us promptly if you become aware of unauthorized access. Do not use CreditNest for fraud, impersonation, unlawful activity, or interference with the security or operation of our services.
We may take proportionate steps permitted by applicable law to prevent misuse or protect account security. Any suspension or termination of paid services remains subject to applicable notice, cancellation, and refund requirements. Nothing in this section makes you automatically responsible for unauthorized activity you did not cause or authorize.
10 Privacy and Information Sharing
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and how to exercise privacy rights. We will obtain consent when required by applicable law, including any necessary consent to share application information with third-party providers. Accepting these Terms is not a blanket consent to unrelated marketing or any other use or disclosure requiring separate consent.
A provider that receives your information may process it under its own privacy policy and legal obligations. Review the applicable disclosures before submitting an application. Credit checks and marketing communications are subject to applicable consent requirements. Nothing in this section excludes CreditNest's responsibility for its own handling of personal information.
11 Changes to These Terms
We may propose changes to these Terms to reflect changes in law or our services. Posting a revised version alone does not amend an existing contract where notice or consent is required by law. Changes do not retroactively remove accrued rights or remedies.
Where applicable law permits a unilateral amendment, the elements that may be amended are account-security requirements, support procedures, interface functions, and ancillary features, subject to any restrictions on changing essential elements of the contract. We will not unilaterally change the price, duration, or essential nature of a fixed-term service contract where prohibited by law.
For a unilateral amendment subject to section 11.2 of Quebec's Consumer Protection Act, we will send you, at least 30 days before it takes effect, a clear written notice setting out exclusively the new or amended clause, the former clause if applicable, the effective date, and your right to refuse the amendment and rescind or cancel the contract without cost, penalty, or cancellation indemnity where the amendment increases your obligations or reduces ours. You may exercise that right by sending us notice no later than 30 days after the amendment takes effect. Any additional notice or express consent required by applicable law will also be provided or obtained.
12 Governing Law and Consumer Rights
These Terms are governed by the laws of Quebec and the federal laws of Canada applicable there, subject to mandatory laws and consumer protections that apply in your province or territory. This choice of law does not deprive you of protections that cannot lawfully be waived.
You may bring a dispute before any court that has jurisdiction under applicable law. These Terms do not require exclusive proceedings in Montreal, mandatory arbitration, or a waiver of class-action rights. Statutory limitation and prescription periods apply; these Terms do not shorten them.
13 Additional Disclosures and General Terms
Information and availability. We aim to present accurate and current information, but provider-supplied rates, fees, eligibility criteria, and availability may change. Information displayed in CreditNest may be an estimate or summary rather than a binding offer. The provider must disclose its actual terms before you enter into its agreement. These statements do not excuse misleading information supplied by CreditNest or displace any legal obligation to correct it.
Listings and endorsements. A provider's inclusion on CreditNest, or a displayed rating or ranking, does not guarantee that the provider will meet your needs or comply with every legal requirement. Any actual statement or recommendation made by CreditNest remains subject to applicable law; this provision does not retract or disclaim responsibility for representations we make.
Legal classification. Our description of CreditNest as an information, comparison, and referral service does not override the legal classification of our actual activities or remove any licensing or compliance obligation that applies to us.
Severability. If a provision is invalid or unenforceable, it will have no effect to that extent. The remaining provisions continue to apply unless applicable law requires otherwise. An invalid provision will not be replaced with a term that reduces a non-waivable consumer right.
Related agreements. These Terms, the disclosures presented when you purchase a CreditNest service, and any applicable CreditNest service agreement govern that service. A third-party agreement separately governs that provider's product. Nothing in these documents overrides mandatory law or excludes responsibility for binding representations made by CreditNest or its representatives.
14. Contact Us
If you have questions about these Terms, please contact:
CreditNest Support
Email: [email protected]
